At Kitlance Digital, a subsidiary of EOD Support LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at kitlancedigital.com or engage with our design and marketing services.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data collected automatically when you use our website.

• Personal Information: Name, email address, phone number, company name, and any details you provide when filling out our contact forms or onboarding questionnaires.

• Usage Data: IP addresses, browser types, device information, and pages visited. This helps us understand how users navigate our site so we can improve the experience.

2. How We Use Your Information

We use the information we collect to run our agency and provide you with the best possible service. Specifically, we use it to:

• Provide, operate, and maintain our website and services.

• Respond to your inquiries, schedule discovery calls, and send proposals.

• Deliver the web design and digital marketing services you request.

• Send administrative emails, such as invoices, project updates, and policy changes.

• Analyze website traffic to improve our marketing and site performance.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data in the following situations:

• Service Providers: We may share data with trusted third-party tools we use to run our business (e.g., website hosting, email marketing platforms, CRM software, or analytics providers like Google Analytics).

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: If Kitlance Digital or EOD Support LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement standard security measures to protect the safety of your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have the right to:

• Access the personal data we have collected about you.

• Request that we correct any inaccurate or incomplete information.

• Request the deletion of your personal data.

• Opt-out of future marketing communications at any time by clicking the “unsubscribe” link in our emails.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us:

• Business Name: Kitlance Digital (EOD Support LLC)

• Email: contact@kitlancedigital.com